Farhana Islam
Director of Operations
Operations leader with 12 years scaling teams and processes in high-growth companies. I align strategy with execution — turning targets into repeatable systems that hit them.
Experience
Director of Operations
Feb 2019 – PresentSquare Group · Dhaka
Own operations, vendor strategy, and process excellence across 5 business units.
- Scaled operations from 80 to 320 staff across 3 regions without raising cost-per-unit.
- Redesigned the supply chain, cutting fulfilment time 28% and saving BDT 52 crore annually.
- Stood up a company-wide OKR program adopted by every department.
Operations Manager
Apr 2015 – Jan 2019Robi Axiata · Dhaka
- Led a CRM migration for 600 users, delivered on time and 12% under budget.
- Built the analytics function from scratch; KPIs now drive weekly leadership reviews.
Business Analyst
Jun 2012 – Mar 2015ACI Limited · Dhaka
- Automated monthly reporting, reclaiming 30+ hours a month for the finance team.
Awards
- President's Award for Operational Excellence — Square Group (2022)Top 1% of company leadership for measurable impact.
- Young Leader Award — Bangladesh Brand Forum (2021)
Education
MBA, Business Administration
Sep 2010 – May 2012Institute of Business Administration (IBA), University of Dhaka
BBA, Finance
Sep 2006 – May 2010North South University · GPA CGPA 3.6/4.0
Cobalt
Mid–Senior
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ManagementSalesMarketingOperations